Complete IT peace of mind
Click. Click. Sorted.
Our fully managed IT support is one of the best around. Packed with flexible options, you’ll easily find something to keep your business moving, productive and secure. And of course, everything comes with our 60 second response guarantee.
ALL YOUR CRITICAL IT TASKS TAKEN CARE OF
From network security monitoring and employee device management, to data backup and file recovery, RapidIT is here to handle all your critical day-to-day IT needs. We take responsibility of your IT, you focus on your business.
RAPID RESPONSE / RAPID RECOVERY
We’re here for you and your team any time of day with our industry-leading help-desk, remote login and onsite support service.
We know that when things goes wrong, time is of the essence. Which is why we employ systems to ensure you’re back up and running as soon as physically possible.
CHOOSE A PACKAGE THAT IS RIGHT FOR YOU
We have three tiers of service packages to choose from. Pick the service that is right for your needs and then either scale up or down as your business changes.
INCLUDED IT SERVICES
All services included under our Complete IT package.
RAPID REMOTE/HELPDESK SUPPORT
Fast and efficient support via remote device access. We’ll troubleshoot or repair hardware, software and printer issues, as well as provide technical advice and assistance for the most common IT problems.
RAPID ONSITE SUPPORT
If you have an issue that cannot be solved remotely, we will send one of our experienced engineers to your site to diagnose and resolve the problem as fast as possible.
DATA BACKUP & RECOVERY
We employ full, incremental and differential backup policies that securely keep historical versions of your critical business data off-site and available for instantaneous recovery in the event of hardware failure, software errors or natural disasters.
NETWORK MONITORING, SECURITY & OPTIMISATION
We continuously observe your critical business network for performance, availability and security issues, deploying alerting, reporting and visualisation software to address issues, prevent downtime and improve system speed.
SERVER SECURITY & MANAGEMENT
Authentication and access control mechanisms, firewalls and encryption. Essential requirements for protecting sensitive information stored on your server, ensuring business continuity and complying with regulations.
INTERNET CONNECTIVITY OPTIMISATION
We utilise network monitoring tools to improve the performance, reliability, and security of your company’s internet connection and meet the demands of day-to-day operations.
OFFICE & EMPLOYEE HARDWARE SUPPORT
We help with the installation, configuration, repair, and preventive maintenance of all computers, printers, servers and network equipment. We ensure the smooth operation of devices, as well as protecting them against cyber threats.
PRINTER SUPPORT
We’ll help get your office printers installed and configured correctly for all devices in and outside your office, maintain their efficient functioning and be available to repair or troubleshoot any issues you encounter.
ANTI-VIRUS / DEVICE SECURITY
We utilise signature-based detection, behavioral analysis, and enterprise-class technologies to prevent and clean infections from your critical business system. Hardline protection from viruses, worms and Trojan horses.
HARDWARE OPTIMISATION & PROCUREMENT
Use our service to ensure your systems and devices are functioning at their best. We will upgrade components, adjust configurations, free up memory and optimize operating systems to improve performance and productivity.
PHONE SYSTEM SUPPORT
We install, configure, repair, upgrade, and deploy preventive maintenance on all office phone systems (landline and VoIP), as well as provide technical assistance for users experiencing issues with call quality, connectivity, and voicemail.
EMAIL TROUBLESHOOTING
We diagnose and resolve any issues relating to company email, including problems relating to sending and receiving emails and addressing security concerns such as spam, phishing and malware.
CLOUD SOLUTION CONSULTANCY & SUPPORT
We can advise and assist you in the selection, implementation, and management of the right cloud computing solutions for your business or industry. This includes the migration from your existing IT systems and data to the cloud.
SOFTWARE UPDATES
We’ll make sure all your critical business devices are up-to-date with the latest software updates to prevent issues around security, performance and compliance. Let’s keep your systems stable and running at optimal performance.
PRODUCTIVITY CONSULTANCY
We can help analyse your current IT systems, recommend software and hardware improvements, streamline processes and optimise ways for your team to communicate and collaborate. We’ll offer training and support to ensure everyone is onboard.
HOW WE WORK
CREATE STRATEGY
So you've decided we're the right IT partner for you. That's awesome! The first step of our journey together is to assess your unique needs. A senior IT strategist will visit you to find out everything we need to know and write a customized plan.
ONBOARDING
Once your IT strategy is agreed, we will conduct an onboarding process. We will take full inventory of your existing IT environment including the number of machines, servers, printers and applications subject to monitoring and management.
IMPLEMENTATION
PARTNERSHIP
But our service doesn’t stop there. As you grow or things change, you’ll probably want advice on how to operate more productivity or to make sure systems remain secure. Don’t worry, our team are only a phone call away to help guide you through technological change.
ADDITIONAL SERVICES
Our background in IT consulting means we can offer many services on top of those outlined above.
SERVER MANAGEMENT
- Deploying tools to assess the condition of the hardware and reviewing all log files
- Monitoring all servers for trending critical conditions and installing patches and updates off hours
- Hardware inventory, maintenance and warranty tracking
- Remote restart of services by NOC and full remote problem resolution
- Testing all patches and updates before installing on production servers
- Active Directory management and maintenance
- Installing patches and updates on production servers during off hours
NETWORK ARCHITECTURE & CONSULTING
From installing secondary internet lines to consulting on cloud solutions, you can talk to our expert engineers on how you can leverage IT to run your business more efficiently.
WHY CHOOSE RAPID IT?
RAPID RESPONSE / RAPID RECOVERY GUARANTEE
We guarantee to have you connected with a remote support technician in under 60 seconds to have any problem diagnosed and fixed as soon as possible.
ENTERPRISE-CLASS TECHNOLOGY
A key part of delivering an enterprise class IT service is using enterprise-class technology. All hardware and software vendors we partner with are trusted by companies who are leaders in their field. We bring that technology to the small to medium sized business.
15 YEARS EXPERIENCE
We’ve been doing this a long time. We know the issues you care about most when receiving an IT service and purposefully build our company around surpassing expectations.
REQUEST A QUOTE
SALES LINE
561-981-2575
sales@rapiditservices.com